F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

We use standard tracked delivery service for all the orders. If you need to have your order by a certain date, we recommend that you email us to discuss faster shipping methods available.

How Long Will It Take To Get My Package?

We ship “in-stock” orders within 48 business hours of receiving confirmation of payment. A physical address  is needed to  be present on all orders to not delay any shipments. The standard shipping method for local shipping takes  3-7 days to deliver. 

However, expedited shipping can be provided on request for additional charges (Shipping time : 2 – 3 days). If ordering internationally, please keep in mind that delays may occur especially due to customs. If you need to have your order by a certain date, we recommend that you email us to discuss faster shipping methods available.

Do You Ship Internationally?

Yes, We ship all over the world.

Payment Information

What Payment Methods Are Accepted?

We accept Paypal and all major credit cards.

Is Buying On-Line Safe?

Yes,  We use secure encryption technology for all transactions on edwardscissors.com.

Orders and Returns

How Do I Track My Order?

Once your order is dispatched, a tracking number is generated. The tracking number can be requested and used to track order.

How Can I Cancel Or Change My Order?

Orders can only be cancelled or changed before they have been dispatched. Please email info@edwardscissors.com for any change or cancellation. 

Who should I to contact if I have any queries?

You should write an email to info@edwardscissors.com

How Can I Return a Product?

Try our shears for 14 days, if you don’t absolutely love the shears, send them back in new condition (no nicks and chips in blades) with all the packaging material for a full refund*.

No returns will be accepted unless prior authorization has been granted and a Return Authorization (“RA”) number has been assigned. To receive your RA number, please contact us via email at info@edwardscissors.com

*10% Re-Stocking charge applies